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Packaging Standards
Packaging matters. It affects how your figures arrive, how they display, and what they are worth. After mailing tens of thousands of packages we have set our own packaging standards, using enough material and protection to prevent damage in shipment under normal conditions and commercial transport.
When products reach us we first check the seal and the condition of the carton. If anything is damaged, we will not simply mail it on to you.
How We Protect Your Order
1. Custom-sized cartons
For products without an outer box, we test different box sizes before settling on one that stays stable in transit. We use reinforced double-wall cardboard cartons.
2. Bubble rolls, corner protectors and waterproof bags
On top of the box and carton we add bubble wrap, corner protectors and a waterproof plastic bag. These absorb shock and vibration and keep damage out during shipping.
We hope you are happy when your package arrives with the figures in perfect shape.
If Your Package Still Arrives Damaged
There are factors in transport that we cannot control. If your package arrives damaged despite the packaging above, contact us promptly and we will help you sort it out.
Please use one channel only — duplicate requests slow everything down.
- Send us a message directly through the website, or apply for after-service there.
- Or fill in this form: After-service application form — the colleague in charge will contact you once it arrives.
Full aftersales terms, including replacement parts and partial refunds, are on the Aftersales page.