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Aftersales
1. Box condition
International transport is hard on packaging. We do our best to keep boxes in perfect condition, but we cannot guarantee that every box will be flawless. If you need boxes to be 100% perfect, we recommend looking for another supplier. Thank you for your understanding.
2. The item has defects
Send us a replacement part request here: Replacement Part Request.
We send the replacement part first. Getting it from the factory can take 14-90 days depending on how fast they respond. Once we receive it and ship it to you, the warehouse will email you a tracking number.
If the factory cannot supply the part
We will offer a partial refund in either of these two situations:
- The aftersales request was submitted within one month of you receiving the product.
- The product was found damaged on unboxing and you can provide photos or video as evidence.
If you do not accept a replacement part or a partial refund and insist on returning the item, you are responsible for the resale shipping cost. As the original buyer of the returned product you are not eligible for the sample resale discount. We will provide a delivery address once the item has been resold to the next buyer as a sample. Once you have shipped the item and given us the carrier and tracking number, we will offer a full refund or store credit. We do not support resending the product.